Frequently Asked Questions

Flexy is Thrifty Car Rental's rail-to-road mobility solution, exclusively designed for Etihad Rail passengers, offering a seamless car rental experience directly from selected Etihad Rail stations.

You must be between 21 and 70 years of age and hold a valid driving licence accepted in the UAE.

UAE Residents:

• UAE Driving Licence
• Emirates ID
• Passport with Residence Visa
• Valid Credit / Debit Card

Visitors:

• Passport with entry stamp
• Valid Driving Licence (or International Driving Permit where applicable)
• Valid Credit / Debit Card

Original documents may be requested during vehicle collection.

Yes. Visitors from GCC countries and several approved countries can drive using their home country licence. If your licence is not in English or Arabic, a certified translation may be required.

Every Flexy rental includes:

• 40 km driving allowance
• Fuel
• Standard Insurance Excess (IXS)

If you need more than the included 40 km, you can add additional mileage blocks of 20 km each. Any mileage beyond your included and purchased allowance will be charged at the applicable per-kilometre rate for your vehicle category.

Yes. To modify a confirmed booking, please contact the Flexy support team on 800FLEXY or at support-flexy@thriftyuae.ae.

Confirmed bookings can be cancelled free of charge by reaching out to the Flexy support team on 800FLEXY or at support-flexy@thriftyuae.ae.

Bookings that are not collected (No Shows) are non-refundable.

Yes, extensions are available on request. Please contact the Flexy counter or support team.

If your rental is cut short by more than 1 day, you may be eligible for a partial refund for the unused days. Early returns of less than a day are not eligible for a refund.

If the vehicle is returned after the scheduled return time, an additional one day's base rental charge will apply.

No security deposit is required for Flexy rentals. However, your credit or debit card will be securely tokenized for any applicable post-rental charges.

Your card is securely tokenized to process any legitimate post-rental charges such as traffic fines, tolls, damages, or additional mileage, where applicable.

No. Customers are not permitted to have more than one concurrent rental.

No. Toll charges (Salik/DARB) are billed at the actual toll amount plus a 25% administration fee, plus applicable VAT.

The renter is responsible for:

• All traffic fines
• Parking charges
• Associated administration fees, where applicable

Contact the authorities immediately and obtain a police report. Without a valid police report, you may be liable for the full repair cost.

The vehicle must not be used:

• Under the influence of alcohol or drugs
• For racing or off-road driving
• For towing another vehicle
• In any manner that violates UAE law

For breakdowns or roadside assistance, contact our support team:

• Phone: 800FLEXY
• Email: support-flexy@thriftyuae.ae

Assistance is available in the following Emirates/Cities: Dubai, Sharjah, Ajman, Ras al Khaimah, Fujairah, Al Ain & Abu Dhabi.

Visit the designated Flexy by Thrifty counter with your booking confirmation and original documents to collect your vehicle.

Yes. One-way charges apply if returning to a different location. If the return location is in a different Emirate/City, an Inter-Emirate Fee will apply.

Yes. We recommend booking in advance to improve your chances of getting your preferred vehicle category. Specific vehicles are subject to availability and cannot be guaranteed.

Choose from Essential, Comfort, Stretch, and Stretch Plus vehicle categories to suit your travel needs.

Eligible refunds are credited to the original payment card within 30 calendar days.